How Suppabot works
Connect your website, let it train on your content, embed one script tag, and your AI agent starts answering visitors 24/7 — capturing leads and escalating to a human when it matters.
Add your website
Point Suppabot at your site — it crawls and indexes every page
Enter your URL or sitemap and Suppabot gets to work. The crawler reads every page — your product details, pricing, policies, FAQs, and contact info — then splits the content into chunks and turns each one into a searchable vector index. It runs in the background, so a large site keeps indexing while you move on.
- Crawl from a single URL or a full sitemap
- Add PDFs, DOCX, CSV, Markdown, or raw text alongside your pages
- Background crawling + vector indexing — no waiting around
- Re-crawls on a schedule so your knowledge stays current
Train and customize
Tune the tone, add documents and FAQs, and set your brand
Make the agent yours. Shape how it sounds — warm and casual or crisp and professional — and add the sources your website doesn't cover: help docs, spec sheets, return policies, and answers to the questions customers actually ask. Match the widget to your brand colors and name so it feels like part of your product.
- Set the voice and tone the agent replies in
- Add custom FAQs and upload supporting documents
- Brand the widget — colors, name, and greeting
- Review and refine sources as new questions surface
Embed the widget
One script tag — live on your site instantly
Copy a single snippet and drop it into your site, or add it through your tag manager. The widget loads asynchronously, lazily, and stays out of the way until a visitor opens it. It works on any platform — your CMS, a custom build, or a static page — with no plugins to install.
- Paste one script tag into your site header
- Or install via Google Tag Manager in a couple clicks
- Works on any platform — no plugin required
- Lazy-loaded, so it never slows your page down
Go live
Your agent answers 24/7 and captures qualified leads
From the moment it's live, Suppabot handles visitor questions around the clock — nights, weekends, and holidays included. It answers instantly from your content, and when a visitor shows buying intent it naturally collects their name, email, and what they're after, then qualifies the lead so your team knows who to follow up with first.
- Instant, accurate answers from your own content
- Captures name, email, and intent mid-conversation
- Qualifies and scores every lead automatically
- Works in 95+ languages, 24 hours a day
Manage in the unified inbox
Review conversations, read analytics, and escalate to a human
Every conversation lands in one shared inbox. See full transcripts, the leads captured, and analytics on what visitors keep asking — so you can spot gaps and add sources. When something needs a person, the agent escalates: a Slack message or email hands off the conversation with full context so your team can jump straight in.
- All conversations and leads in one shared inbox
- Analytics surface the questions visitors ask most
- One-click escalation to Slack or email with full context
- Hand off to a teammate without losing the thread
What happens behind the scenes
Suppabot answers with retrieval-augmented generation — grounded in your content, so it never makes things up.
Grounded in your content
Every answer is built from passages retrieved out of your own pages and documents — not the open web, and not the model's imagination.
Retrieval-augmented answers
Before replying, Suppabot searches your vector index for the most relevant chunks and feeds them to the model, so responses cite what you actually published.
It won't make things up
When your content doesn't cover a question, the agent says so and offers to connect the visitor with your team — never an invented answer.
Minutes to set up. Answering visitors today.
Connect your website and Suppabot starts learning your content right away — then answers, captures leads, and escalates to your team around the clock.